1. Introduction

1.1. These Terms and Conditions apply to all bookings for the one-day retreat organised by Selfscape Retreats at Lifehouse Spa & Wellness Retreat

1.2. By making a booking for the retreat, you agree to comply with and be bound by these Terms and Conditions.

2. Booking and Payment

2.1. All bookings are subject to availability and will be confirmed upon receipt of the required deposit.

2.2. A non-refundable deposit of £95 is required at the time of booking to secure your place at the retreat. The deposit will be deducted from the total cost of the retreat.

2.3. The balance of the retreat fee must be paid in full no later than 30 days prior to the retreat date. Failure to pay the balance by the due date may result in the cancellation of your booking and forfeiture of your deposit.

2.4. Payments can be made via the booking links on website or Stripe and confirmation of payment will be sent via email.

2.5 Payment plans are available as outlined in the booking process and usually comply with 2 payments of £100 required on monthly intervals following the deposit payment.  If the retreat date is within a 3 month timeframe of booking then this will be different and the options provided on booking will outline payment plan requirements.

3. Cancellation and Refund Policy

3.1. If you wish to cancel your booking, you must notify Selfscape Retreats in writing at the earliest opportunity.

3.2. Cancellations made more than 60 days prior to the retreat date will result in the loss of the deposit only.

3.3. Cancellations made between 30 and 60 days prior to the retreat date will result in a refund of 50% of the total retreat fee, excluding the deposit.

3.4. Cancellations made less than 30 days prior to the retreat date will not be eligible for a refund.

3.5. In the unlikely event that Selfscape Retreats needs to cancel the retreat due to unforeseen circumstances (e.g., natural disasters, government restrictions, or insufficient participant numbers), you will receive a full refund of all payments made. However, Selfscape Retreats will not be liable for any additional expenses incurred, such as travel costs.

3.6. Eligible refunds will be processed within 7 days of receiving the cancellation notice. The refunded amount will be returned using the original payment method unless otherwise agreed upon

4. Changes to the Program

4.1. Selfscape Retreats reserves the right to make changes to the retreat program, schedule, or venue if necessary. Any significant changes will be communicated to participants as soon as possible.

4.2. If a change in the program is necessary due to circumstances beyond our control, Selfscape Retreats will make every effort to provide a suitable alternative of equivalent value.

5. Health and Safety

5.1. Participants are required to complete a Health and Safety Questionnaire and Physical Activity Readiness Questionnaire (PAR-Q) prior to attending the retreat. This information is essential for ensuring your safety and well-being during the retreat and will be sent out to you directly to complete via the onboarding process.

5.2. Participants are responsible for disclosing any pre-existing medical conditions, injuries, or concerns that may affect their ability to participate in the retreat activities. Failure to disclose such information may result in exclusion from certain activities without refund.

5.3. It is the responsibility of the participant to consult with a healthcare professional before attending the retreat if they have any concerns about their ability to participate.

5.4. Selfscape Retreats reserves the right to refuse participation in certain activities if it is deemed that it may pose a risk to the health or safety of the participant or others.

5.5.  In the event of a medical emergency during the retreat, Selfscape Retreats will make every reasonable effort to contact the participant’s emergency contact as provided in the Health and Safety Questionnaire. Participants consent to receive emergency medical treatment as deemed necessary by the retreat staff or medical professionals. Participants are responsible for all costs associated with such treatment, including transportation to a medical facility if required.

5.6.  Participants agree to adhere to all safety instructions provided by Selfscape Retreats and Lifehouse Spa Retreats staff. Failure to follow these instructions may result in injury or exclusion from further participation in retreat activities, without refund

5.7. Participants are required to inform Selfscape Retreats of any dietary restrictions, allergies, or special dietary needs at least 14 days prior to the retreat start date. While every effort will be made to accommodate dietary requirements, participants are responsible for ensuring the food provided meets their specific needs.  Dietary requirements will be asked for during the onboarding process and it is the participants responsibility to disclose these.

5.8. Participants are responsible for their own self-care during the retreat. This includes making decisions about participation in activities based on their own physical and mental well-being. Selfscape Retreats encourages all participants to listen to their bodies and seek support from retreat staff if needed.

5.9. Participants will be briefed on emergency procedures and safety protocols upon arrival at the retreat. It is essential that participants adhere to these procedures to ensure the safety of all attendees

6. Insurance

6.1. It is strongly recommended that participants obtain comprehensive travel and health insurance that covers retreat cancellations, medical expenses, and personal property. For international participants, this insurance is mandatory and proof of coverage must be provided prior to the retreat.

6.2. Selfscape Retreats and Lifehouse Spa Retreats are not responsible for any loss, injury, or damage to persons or property during the retreat. Participants are responsible for their own insurance coverage.

6.3. Participants may be required to provide proof of valid travel and health insurance that covers participation in the retreat activities. This proof must be submitted no later than 14 days before the retreat start date.

6.4. Participants acknowledge that any costs incurred from personal injury, illness, or property damage that are not covered by their insurance are the sole responsibility of the participant. Selfscape Retreats will not be held liable for any uninsured losses

7. Code of Conduct

7.1. Participants are expected to behave respectfully and courteously towards other participants, staff, and the environment throughout the retreat.

7.2. Any behaviour deemed inappropriate or disruptive by Selfscape Retreats or Venue Provider may result in the participant being asked to leave the retreat without refund.

7.3. Participants agree to adhere to the rules and guidelines provided by Selfscape Retreats and Lifehouse Spa Retreats, including respecting the privacy and confidentiality of other participants.

8. Photography and Media Release

8.1. By attending the retreat, participants agree to allow Selfscape Retreats to use photographs, videos, or recordings taken during the retreat for promotional purposes.

8.2. If you do not wish to be included in any promotional materials, please notify us in writing prior to the start of the retreat.

8.3. Professional photography and videography may take place during the retreat for promotional purposes. Participants will be informed in advance, and those who do not wish to be included may opt-out by notifying Selfscape Retreats prior to the start of the retreat.

9. Liability

9.1. Selfscape Retreats will take all reasonable steps to ensure that the retreat is delivered as advertised. However, we shall not be liable for any direct, indirect, or consequential loss arising from any delay, alteration, or cancellation of the retreat.

9.2. Participants accept full responsibility for their own health and safety during the retreat. Selfscape Retreats shall not be held liable for any injury, illness, or loss that may occur during or after the retreat.

9.3. Selfscape Retreats is not liable for any loss or damage to personal property brought to the retreat by participants.

9.4. In the event of unforeseen circumstances such as missed flights, changes in travel plans, or additional services requested during the retreat, any resulting costs will be the sole responsibility of the participant. Selfscape Retreats will provide assistance where possible but cannot assume financial responsibility for such events

10. Force Majeure

10.1. Neither party shall be liable for any failure or delay in performing its obligations under this agreement if such delay or failure is caused by an event beyond the party’s reasonable control, including but not limited to natural disasters, war, strikes, or governmental restrictions.

11. Governing Law

11.1. These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Privacy Policy

12.1. Selfscape Retreats is committed to protecting your privacy. Any personal information provided by participants will be kept confidential and used solely for the purposes of retreat administration.

12.2. We will not share your personal information with third parties without your consent, except where required by law.

12.3. Personal information collected for the retreat, including health information, will be retained for the duration necessary to fulfil the purposes for which it was collected, or as required by law. Typically, this information will be retained for 12 months after the conclusion of the retreat, after which it will be securely deleted.

12.4. Selfscape Retreats will implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, or destruction. These measures include secure storage systems, encryption, and access controls.

12.5. Participants have the right to access, correct, or delete their personal information held by Selfscape Retreats. Requests for access, correction, or deletion can be made by contacting one@selfscaperetreats.com. We will respond to such requests within a reasonable timeframe.

12.6. With your consent, Selfscape Retreats may use your personal data, including your name and contact information, to send you updates about future retreats and wellness programs. You may opt-out of receiving these communications at any time by contacting us or clicking the “unsubscribe” link in any marketing email.

Severability Clause

13.1. If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, such invalidity or unenforceability shall not affect the other provisions of these Terms and Conditions, which shall remain in full force and effect.

Entire Agreement Clause

14.1. These Terms and Conditions constitute the entire agreement between the parties concerning the subject matter hereof and supersede all prior agreements and understandings, whether written or oral.

Indemnity Clause

15.1. Participants agree to indemnify and hold harmless Selfscape Retreats, its officers, directors, employees, and agents from any and all claims, damages, liabilities, and expenses arising from their participation in the retreat, except where such claims are due to the negligence of Selfscape Retreats.

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By making a booking and participating in the retreat, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.